Issue: Exaptive Xaps or Studio do not load in Internet Explorer
Matt Coatney
started a topic
over 2 years ago
Issue: you attempt to load the Exaptive Studio or a pre-built Xap in Internet Explorer. The page shows as completed loading, and the Exaptive icon appears in the tab, but no page content is loaded.
Reason: Exaptive requires certain features that may be disabled by default for Internet sites, depending on your computer's security policy.
To accomplish this, open the Internet Options window from within Internet Explorer > Settings, the Control Panel, or search "internet options" in the Windows search bar, and do the following:
- Go to the Security tab
- Click on the Trusted sites (green checkmark) zone
Matt Coatney
Issue: you attempt to load the Exaptive Studio or a pre-built Xap in Internet Explorer. The page shows as completed loading, and the Exaptive icon appears in the tab, but no page content is loaded.
Reason: Exaptive requires certain features that may be disabled by default for Internet sites, depending on your computer's security policy.
Resolution: Add https://exaptive.city to your Trusted Sites and refresh your page
To accomplish this, open the Internet Options window from within Internet Explorer > Settings, the Control Panel, or search "internet options" in the Windows search bar, and do the following:
- Go to the Security tab
- Click on the Trusted sites (green checkmark) zone
- Click the Sites button
- Type https://exaptive.city in the "Add this website to the zone:" textbox
- Click the Add button to add the entry
- Click Close to close the Trusted sites dialog, then Ok to close the Internet Options/Properties window
Refresh the page after adding the trusted site, and the page should now appear.