I would love to be able to upvote or like or somehow promote the importance of someone else's post.
Agreed. We have quite a bit of control over the styling in FreshDesk, so I think we can fix this with some css. I'll figure it out.
It's not super obviously, but the way to upvote is by clicking "Do you like this idea?".
Yeah, or "Do you have this problem." Makes sense. But maybe we need to request a feature of whatever tech we're using for this discussion forum that they give it an icon or make it more obvious somehow.